Reassuring toner situation for Konica Minolta customers in India
We have been asking Konica Minolta India for a response regarding the toner supply situation consistent to the fire and explosion in the toner factory in Tatsuno Japan in July and August, respectively. Kuldeep Malhotra deputy managing director and director (lath of directors) at Konica Minolta Business Solutions India told Indian Printer and Publisher .
Kuldeep Malhotra responded on 11 October 2022 saying, "It is truthful that we had an accident at our factory where toner is being produced. The investigation is concluded for ascertaining the reason for fire at our factory. We are trying to get back to piece of work very before long. The factory will beginning production from the mid of October. For the Indian market place, we don't accept many challenges since nosotros carry enough stock to cater to the needs of the Indian marketplace for the coming months. We are comfy and will continue to cater to the requirement of our customers."
In an earlier interview or series of comments to the manufacture nigh the digital impress business situation in the country, Malhotra said, "The Covid-xix pandemic has given a push to short-run print jobs every bit about print businesses went digital during the pandemic and printers are now thinking seriously to have in firm digital press options. It will be effectually for the foreseeable future, and information technology is of import for brands who want to thrive in these unchartered waters. Digital printing has been able to cater to the requirements of the printers during the lockdown and customers are now thinking seriously to accept in-firm digital printing options."
Malhotra added that automation and Industry 4.0 will pick upward further and are in fact together significant drivers behind today'southward rapid digitization being witnessed worldwide and across different industries.
"These tools will sync demand in the print sector with impress production workflows, making it uniform with enterprise functions of end customers. Even at Konica Minolta, we accept followed the same approach by developing various workflow configurations to create a synergy between production workflow and enterprise workflow," he said.
Bear on of the pandemic
After the pandemic knocked down the world, a few of the company's customers managed to receive the certification of essential services from government agencies. These documents helped Konica Minolta Republic of india to deliver spare parts and other vital items to customers from warehouses. This is how the company addressed customer problems that called for physical visits apart from online assistance.
"We also leveraged digital marketing initiatives to spread awareness effectually the new technology developments and applications we adopted. For instance, we started hosting client webinars to give them demos on new products and their installations. Another interesting example would be our online mobile app that enabled customers to log a service request, which successfully ensured fast and seamless operations during the pandemic," Malhotra said.
A lot of Konica Minolta Republic of india'south operations went online during the pandemic, exist it sales, service, business development, or fifty-fifty financial transactions. Thanks to tools like Zoom and Microsoft Teams that fabricated the transition smooth.
"We besides leveraged social media platforms like Facebook, LinkedIn, Twitter, and WhatsApp to drive make advice mainly effectually technological advancements happening at Konica Minolta and thus educate customers accordingly. The company also took the initiative and brought in a new tool AIRe Link equally Virtual Remote Support for the service engineers to support the customer wherever required," he added.
Co-ordinate to Malhotra, the pandemic was tough for print producers who depended on domains like travel, eatery, hymeneals, hotel, and retail because these were some of the worst-hit sectors during the lockdown. Only on the other manus, customers running short-run and label businesses recorded exponential growth simultaneously. "During these uncertain times, we tin can say that the trend was about switching from large-run prints to short-run prints, which somewhen is making the printers to remember digital as a part of their print process," Malhotra argued.
Demand for KM label presses grew
Konica Minolta India has witnessed growth in its label printing machines in 2020-2021. In fact, with the advent of Covid-19, the company saw a significant uptick in the impress volumes happening on the digital characterization machines. "We have successfully managed to surpass installations from single to double digits during this phase," said Malhotra.
For Konica Minolta Bharat, the flow of April to June last yr was slow in terms of business growth. But this slowdown was followed past continuous growth though not as buoyant as the pre-pandemic era.
"We are at present seeing constant back up from our customers, which is attributed to the kind of trust and commitment we have shown for the last several years," Malhotra said.
The takeaway
Malhotra believes that the Covid-19 pandemic has been a bully learning bend that taught companies the importance of agility and how they can assistance ensure continuity even during unexpected times like these. From the betoken of view of the industry, information technology is articulate that digital volition play a pivotal role for players beyond various value chains, he said.
Malhotra added that companies should likewise focus on adopting new ways of communication. "For instance, print is one of the forms of communication. It is thus crucial for players to modify printers that can sympathize the document life and proceed customers engaged throughout this bicycle in sync with the evolving business landscape," he said.
The pandemic impacted Malhotra on a personal level besides and like anybody else, facing this abrupt, unexpected, and grave state of affairs made things a scrap unsettling. "However, as I realized that Covid-nineteen implications would probably stay longer than we initially anticipated, I immediately started working on a properly maintained schedule. I take always believed that time management and self-discipline are the keys to self-growth. So, I used this opportunity to raise my skills, spend quality fourth dimension with my family and friends, and develop artistic ideas to raise my professional life. Information technology took time to get into that groove, but I was able to achieve it steadily," he concludes.
Source: https://packagingsouthasia.com/consumables/konica-minolta-customers/
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